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Reviews

Our customers are the center of our universe and we're grateful for them.

If you're willing to share your experience about your interaction with our agency, it'll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

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What our customers say about us...

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Darryl Rhodes

October 13, 2026

5 out of 5 rating by Darryl Rhodes
"Always been quick to help and answer question."
We responded:
"Thanks, Darryl! Our team is always here to help and answer any questions you have about your coverage. We appreciate your trust in our agency."
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Robert C Muckler

October 10, 2026

5 out of 5 rating by Robert C Muckler
"Did a great job."
We responded:
"Thanks so much, Robert! We're absolutely thrilled to hear you felt we did a great job. Your feedback truly means the world to our team!"
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Carla Askins

September 30, 2026

5 out of 5 rating by Carla Askins
"Very kind and not pushy"
We responded:
"Hi Carla, thanks for highlighting our team's kindness and approach. We strive to make your insurance experience as comfortable as possible. Your feedback means a lot to us!"
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Charlie Katsov

September 30, 2026

5 out of 5 rating by Charlie Katsov
"Kelly, Jacob and Brian made the process quick and painless. They were all very informative and knowledgeable, and were able to lower my rates considerably compared to my previous Insurance Company."
We responded:
"Charlie, finding ways to lower your rates while making sure you’re taken care of is always a win! We’re glad our team could make the process easy and help you find savings along the way. Thanks for trusting our agency with your insurance—we’re always here whenever you need us!"
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Chris May

September 28, 2026

5 out of 5 rating by Chris May
"Jacob, was very professional and polite, with handling my insurance questions. Thank you again, for being my insurance provider."
We responded:
"Thank you Chris!"
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Mario Villalpando

September 25, 2026

5 out of 5 rating by Mario Villalpando
"Judy was extremely helpful and very knowledgeable on all the subjects we discussed. Thank You very much Judy 😊"
We responded:
"Mario, thanks so much for this review! Judy will be thrilled to hear that her knowledge and assistance made a difference for you. We appreciate your trust in our agency for your insurance needs. "
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Steve Whaley

September 23, 2026

5 out of 5 rating by Steve Whaley
"Judy was very helpful and extremely nice and responded back to me very quickly."
We responded:
"Steve, your review was such a nice thing to see! It's great to hear that Judy was helpful and quick to respond to your needs. We appreciate your trust in our agency and look forward to assisting you with any future insurance needs."
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Jerry Dunaway

September 20, 2026

5 out of 5 rating by Jerry Dunaway
"I recently shopped for homeowners and auto insurance and worked with Judy Phillips at Kelly Ruby State Farm. She was fantastic — patient, thorough, and quick to answer every question I threw at her (and I had a lot!). She took the time to walk through coverage details, ran multiple quote scenarios without hesitation, and made sure I actually understood what I was buying instead of just rushing me to buy. Highly recommend Judy and this agency if you're looking for someone who genuinely looks out for their clients."
We responded:
"Hi Jerry,

Thank you so much for sharing your experience with Judy Phillips! It's wonderful to hear how she took the time to ensure you understood your homeowners and auto insurance options. We truly value your recommendation and are here whenever you need assistance. "
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Matt Redenius

September 16, 2026

5 out of 5 rating by Matt Redenius
"Kelly does an excellent job, always available and provides great advice on our insured risks. Highly recommend."
We responded:
"Matt, it means a lot to know our team has been there when you’ve needed helpful advice and support with your insurance! Having people you can count on to answer questions and help you navigate your coverage makes all the difference. Thanks for the recommendation and for trusting our agency!"
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Mulan Yu

September 15, 2026

1 out of 5 rating by Mulan Yu
"Kelly is rude and unprofessional. I went to their office for help and the assistant is nice and helpful then she come out in her office insulting me even I just ask questions."
We responded:
"Mulan, I have shared this with everyone in the office and none of us recall meeting you or having any kind of rude or unprofessional experience. Perhaps this was a different office. We are sorry you had a poor experience. "
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John Bott

September 15, 2026

5 out of 5 rating by John Bott
"Kelly Ruby and her team are the Best. She/ they always get back to me immediately with resolutions to my questions and requests. Excellent team!!"
We responded:
"Hi John, thank you for your kind words about the team! We're delighted to hear that you value our prompt responses and resolutions. Your support means a great deal to us, and we're here whenever you need assistance with your insurance needs."
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Dan LaBoube

September 9, 2026

5 out of 5 rating by Dan LaBoube
"Kristie at Kelly Ruby’s office was fantastic. Not only were the rates significantly less than I had been paying through another carrier, the coverages were better. Kristie walked us through the process, pointed out additional coverages (that were still a savings) and made the process simple.

I would highly recommend calling Kelly Ruby’s office and having Kristie go over options with you!"
We responded:
"Dan, we're happy Kristie could help you find coverage that better fit your needs without making the process complicated. That's the kind of personal service we strive to provide every day. Thanks for choosing our agency!"
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Matthew Gough

September 9, 2026

5 out of 5 rating by Matthew Gough
"Lisa did an amazing job getting my quote and policy up and running. She made an effort to get me all the discounts she could. Kind as always. Thanks Lisa for all you do!"
We responded:
"Thank you!!!"
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Amber Lenker

September 8, 2026

5 out of 5 rating by Amber Lenker
"Kelly Ruby made everything so easy, quick, and Professional. I Moved from Iowa to Missouri and my insurance wanted to double what I was already paying which was Highway Robbery!! So my sister recommended State Farm and that's when I met Kelly. Thank you State Farm of Missouri"
We responded:
"It sounds like our team was able to make one part of your move a little simpler, Amber! We’re happy we could assist with your insurance after relocating from Iowa to Missouri and help you find an option that felt more reasonable. Thanks for sharing your experience!"
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Antonia

September 5, 2026

5 out of 5 rating by Antonia
"Kelly Ruby is not only professional but kind and prompt. I have been with state farm for years and have nothing bad to say. Her agents are excellent and knowledgeable. It has been a pleasure, highly recommend."
We responded:
"Thank you for the 5 stars, Toni! We appreciate it. "
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Serena Welde

September 2, 2026

5 out of 5 rating by Serena Welde
"Kristie was so helpful, knowledgeable and responsive. She helped explain everything that has never made sense to me, in a simple way that was so needed. I feel lucky to have stumbled upon Kelly Ruby’s office!"
We responded:
"Your trust in our team means so much to us! We’re especially thankful to hear that Kristie took the time to explain everything in a simple, easy-to-understand way and was there whenever you had questions. Thanks for choosing our office and for sharing such kind words about your experience!"
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Kaula Douglas

September 2, 2026

5 out of 5 rating by Kaula Douglas
"Kasi is amazing she is very personable and always willing to help found us a good deal and was so friendly we decided to get life and renters insurance too thanks Kasi!"
We responded:
"Thank you for the 5 stars, Kaula Douglas. We appreciate it. Have a great day!"
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T D

September 1, 2026

5 out of 5 rating by T D
"We traded in our vehicle and I called to get the new one switched over. Lisa got on top of it and I received the temporary insurance on my email within minutes. Fast and friendly. Highly recommend Kelly Ruby State Farm Insurance."
We responded:
"It's great to hear this! Lisa will be pleased to know she managed to handle your vehicle switch quickly and efficiently. Thank you for trusting our team with your insurance needs!"
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Kori Andert

August 24, 2026

5 out of 5 rating by Kori Andert
"I had a wonderful experience working with Judy from Kelly Ruby State Farm. She was able to answer all of my questions and change a few important details I couldn’t fix online."
We responded:
"Kori, we love hearing that Judy was able to make things easier for you! From answering your questions to handling the necessary changes, it sounds like she made sure everything was taken care of. Thanks for sharing your experience with our team—we’re always here when you need us!"
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Melissa Johnson

August 19, 2026

5 out of 5 rating by Melissa Johnson
"They took so much time with me going over all the different policies and options and helped me pick the right ones for me. They also beat my old insurance rate by $50 a month. Their customer service is really great too! Highly recommend."
We responded:
"Melissa, saving $50 a month while finding coverage that fits your needs is a pretty nice win! We’re pleased our team could walk you through different policy options and help you find the right fit. Thank you for the recommendation and for sharing your experience!"
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Jennifer Goodman

August 15, 2026

5 out of 5 rating by Jennifer Goodman
"Our local State Farm agent in Illinois recommended the Kelly Ruby office when we inquired about a renter’s insurance policy for our oldest who was headed to college out of state (Missouri). Kasi was very informative and made sure I had all the necessary documents in my inbox before wrapping up our call. Very appreciative of the extra effort to get this done just days before our daughter’s move in date! It gives us, as parents, more peace of mind knowing this coverage exists as we launch our daughter from our home. Thank you Kasi!"
We responded:
"Jennifer, helping with an important move like your daughter’s transition to Missouri is exactly what we’re here for! We’re pleased Kasi could make getting the renters insurance in place feel easier and give you some extra peace of mind. Thank you for trusting our team and sharing your experience!"
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Tony Wallach

August 13, 2026

5 out of 5 rating by Tony Wallach
"Kristy was very knowledgeable and thorough in her conversations with me. My questions were answered with confidence and put me at ease I am working with a caring agency. Kudos to Kristy!"
We responded:
"Tony, it’s wonderful to know Kristy took the time to answer your questions thoroughly and made you feel confident along the way! We’re pleased her knowledge and attention to detail helped you feel at ease with our agency. We’ll be sure to pass your kind words along to her—thank you for the thoughtful feedback!"
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Brad Blair

August 11, 2026

5 out of 5 rating by Brad Blair
"Judy did a great job helping us out - home, auto, and SXS insurance. She happily answered all my questioned, helped recommend some inclusions based on our life, and the pricing was fantastic. Highly recommend!"
We responded:
"Recommendations mean the most, Brad! It's wonderful to hear that Judy was able to assist you with your home, auto, and SXS insurance needs and provide valuable recommendations tailored to your life. We're glad you found the pricing to be fantastic, and we're here if you need any further assistance with your coverage."
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Amanda Dell

July 29, 2026

5 out of 5 rating by Amanda Dell
"Kelly Ruby’s office represents State Farm exceptionally. They treat their customers well and have a very considerate staff. Lisa took time out to work with our family and get a policy in place. We appreciate their customer service in everything they do!"
We responded:
"Your experience is exactly what we hope to create for every customer! We’re pleased to hear Lisa and our team were able to assist your family with your policy needs and provide the support you were looking for. We appreciate you sharing your feedback and are always ready to help with any future insurance questions or needs."
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Brandon Sadler

July 29, 2026

5 out of 5 rating by Brandon Sadler
"Always there when I need them!
Very helpful"
We responded:
"Brandon, we truly appreciate you recognizing our team! It means a lot to know we’ve been able to provide the dependable support and availability you need. Thank you for trusting us with your insurance needs—we’re always here whenever you have questions or need assistance."