State Farm® Insurance Agent Kelly Ruby

"I was worried about leaving my last carrier (after I was with them for so long) for an independent agent. But now I have Brian Postill at Kelly Ruby’s office who knows my situation and answers my questions within hours, sometimes even minutes. Brian did a fantastic job going through exactly what coverage I needed. He explained everything in plain English and set up the perfect policy mix for my partner and I. He was very professional and quick from start to finish. Thank you Brian and Kelly Ruby for setting the bar so high!"

"Kelly Ruby’s agency has been completely lacking in proactive service. Premiums kept going up—including a nearly 300% increase on my umbrella policy—and not once did anyone reach out with a heads-up or suggestions to help manage the cost. What’s worse is that with just a few seconds of effort, someone could’ve seen that my auto policy had unusually low deductibles. By adjusting them to a more reasonable level myself, I reduced my annual premium by almost the total amount of those deductibles—combined! That’s the kind of obvious recommendation any attentive agent should have made—but didn’t. Instead, when I raised these concerns with someone on her staff, Kelly emailed me personally to accuse me of yelling—which is absolutely false and frankly insulting. I was direct, not disrespectful. If you’re considering this agency, know what you’re signing up for. If you want an agent who’s proactive, accountable, and professional, I’d recommend looking elsewhere. FINAL UPDATE: Let’s be honest: Kelly Ruby’s response to my review wasn’t just unprofessional—it was embarrassingly petty and defensive. Instead of addressing my concerns, she used the Google review system to retaliate, then doubled down with a Facebook video to vent publicly. In it, she referenced notes from a nearly two-year-old call—then winked at the camera, as if that proved something. She later emailed me those notes, which are a scribbled mess. Apparently, asking me in 2023 if I wanted to raise my deductible is supposed to count as proactive service—even in the face of a 300% premium spike two years later. That’s not how any responsible agent should operate. Policy management requires ongoing attention, not a “gotcha” reference to years-old notes. Quoting them in her video and referencing my specific coverage choices in her public response crosses a line I frankly didn’t expect from someone in her position. She also emailed me with explanations about the rate increases—but not once picked up the phone to have a real conversation. In fact, after her staff scheduled a call with me, she emailed me to cancel it. All that effort to write a public rebuttal, send emails, and post a video… but no time to actually talk. She defended the idea that “we can’t physically call everyone” about rate increases. So not only does she admit the service gap—she justifies it. What she doesn’t seem to grasp is that if your business grows beyond your ability to support it, the answer isn’t to lower your standards—it’s to scale your service. To be clear, I wasn’t blaming her for the rate increases. I was reviewing her agency’s lack of proactive support—and now how she responded when a longtime customer gave honest, constructive feedback. You have choices. Choose an agent who earns your business consistently—not just when it’s convenient, and not by citing old scribbles to excuse nearly two years of neglect."

"Always quick to respond & work out what we need!"

"I recently made the switch to Kelly Ruby agency for home and auto insurance. Brian Postill made the process easy and overall was great to work with. Highly recommend Brian for your insurance needs."

"They were wonderful to deal with and really good at pricing!"

"Great staff and great service - followed through on every promise with no surprises. Highly recommend!"

"Agent reached out to non responsive Destin email outlining details re refunds."

"Timely and courteous assistance always!!!!!"

"Kelly, Lisa and the gang are quick to respond and always seem to have the right answers."

"Brittni Stedman was very easy to work with and had an upbeat, positive tone. She also offered us a great price on our insurance. I’d happily work with her again."

"Brittni was amazing to work with! She helped us switch our car insurance and made the whole process quick and easy. She explained everything clearly, found us better coverage at a great price, and was super friendly and professional throughout. You can tell she really cares about her clients. Highly recommend Brittni if you’re looking to save money and actually enjoy dealing with insurance!"

"Kelly Ruby and Brian P provided us excellent guidance and cost savings by bundling our multiple autos with our existing State Farm Policy. Your timely response to my questions is greatly appreciated. Respectfully, Caesar and Deanna Cantu"

"Kelly and her team always do a fantastic job with our insurance needs! They truly care about their customers!"

"Brittni was very professional and so kind. I have never worked with an agent before that was so willing to help me with what was affordable with my budget. She has and still answers any questions I have, and I am so happy with my choice in insurance agent! If you do not have one, please give Brittni a chance!"

"I recently made the switch to Kelly Ruby Insurance Agency, and I couldn't be happier with my decision! From the very first interaction, I felt welcomed and valued. Working with Brittni was an absolute pleasure; she made the entire process seamless and stress-free. Brittni took the time to understand my needs and provided options that fit my situation perfectly. Her expertise and responsiveness were truly impressive, and she answered all my questions with patience and clarity. I felt confident in my choices switching over to them. The transition was incredibly easy, and Brittni handled everything, allowing me to focus on other things. I highly recommend Kelly Ruby Insurance Agency and especially advocate for working with Brittni. She turned what could have been a daunting experience into a smooth and enjoyable one. Thank you, Kelly Ruby Insurance and Brittni, for your outstanding service!"

"I have had such a wonderful experience saving money with Ruby. After a not so good experience with an online Insurance Company I was very frustrated and spent a small fortune. Kelly Ruby was a life a saver, money saver and time saver. Her team is fantastic and I highly recommend them for your personal or business Insurance needs! Thank you so much, Anita T."

"i left then came back 6 months later,i thank that's enough said."

"Kelly Ruby and her office are amazing. They have always been kind, helpful, supportive and easy to get ahold of. They answer questions quickly and explain so that I can understand. I would recommend them to anyone searching for an agent or insurance."

"Kelly Ruby state farm, is very professional and polite in handling my claims and needs. Thank you sincerely"

"Their service is prompt as always."

"Handled change within hours"

"Brittni went above and beyond with helping me plan for my future if a tragic event was to happen. I feel safe and secure about my future, and my familys future if a incident was to ever happen because of her phenomenal customer centric support. She explained each policy with me and helped me choose the absolute best policy I could get for a unbeatable price ! Thank you soo much for your team and your assistance! Happy customer !"

"it was a very good experience Brian helped me understand the issue, took payment and sent me insurance cards"

"Kelly and Lisa are outstanding professionals, they have helped since the beginning with home and car insurance, and most recently with life insurance! They explained everything and keep all information transparent, also very agile and efficient. I strongly recommend this State Farm office!!"

"Got back to me quickly and was very helpful"